Client Coordinator/administrator - Basildon, United Kingdom - Elite Fire Solutions Ltd
3 weeks ago
Description
Elite Fire Solutions Ltd are a company specialising in the installation, service and maintenance of fire protection products within the construction industry.
Our offices are in Laindon. We are recruiting for a Client Coordinator that will be a key member of a small team.- Working alongside the project manager to arrange diaries for up to 20 staff members and subcontractors and planning out work.
- Contacting residents to book in work in their homes
- Ensuring installers have all required information to attend and complete works by sending out daily planners and booking information
- Liaising daily with our client on bookings
- Uploading photos onto our clients portal as evidence of work
- Monitor job progression and KPI's and escalate or deal with any delays or issues immediately to Project Manager or Operations Manager
- Chase installers/supervisors for required paperwork and photos
- Rearrange diaries where there are installer absences, issues with materials etc.
- Ensure procedures are followed for our accreditation and report to compliance any issues
- Keeping personnel and training records up to date
- Ad hoc administration duties
- Covering other administrative roles for holiday/sickness/during busy periods
- Answering telephones
Ability to cope with a fast paced environment and be forward thinking, highly organised and have excellent attention to detail.
Have a professional telephone manner and be excellent at communicating with clients and other staff members.
As we are a small company, there is lots of room for variety in the day and potential for progression as we expand.
Be able to communicate well and work with a team and also be able to work individually and take responsibility for their own tasks/role.
Salary:
£24,000.00-£26,000.00 per year
Benefits:
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- BASILDON: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 2 years (required)
Work Location:
In person
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