Cdd Executive - Gibraltar, United Kingdom - Bally's Interactive

Bally's Interactive

Verified Company

Gibraltar, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who we are?

Bally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Role Summary

You'll be responsible for safeguarding our customers and the business by completing and assuring compliance to key/high risk operational processes.

You'll be accountable for analysis of accounts, documentation and speaking to our players. You will be an integral part of process changes and accountable for documenting processes and controls. Everything you do will be driven by doing the right thing for the customer.

We are looking for someone who can commit to working late shifts on a 4 on 4 off basis. Hours will be worked in 12 hour shifts between 7.30pm-7.30am. Please note, you will receive an hourly uplift of 35% for hours worked between 11.30pm-6am.

Key Responsibilities

Performing customer due diligence, enhanced due diligence, risk profiling and assessment on member account activities and transactions as generated by the group's CDD system in a timely manner.
Ensuring that Responsible Gambling is an integral part of the daily operations within the CDD team.
Effective navigation and management of our backoffice tools and alerts to complete a variety of safer gambling and AML reviews in an effective way to provide a smooth customer journey.
Educating the staff in Responsible Gambling and AML strategies and procedures.
Using your experience and knowledge of Responsible Gambling and AML to monitor and speak to our customers.
Use a variety of investigative methods to determine and identity member source of funds and to assess the risk and propensity of member activities to be linked with money laundering or criminal activities.
Proactively monitor and review players' accounts ensuring they are playing responsibly whilst meeting our regulatory requirements in their terms and conditions of play. This will include reaching out to players where required.
Update relevant member due diligence, risk profile records and document all findings in a central control management system, ensure all member accounts are adequately noted and forward all supporting documentation to the CDD management on cases requiring additional investigation
Working closely with the CDD Seniors daily to share information, best practices and implement new processes and strategies.
Escalate all suspicious transactions, account activities and enhanced due diligence and risk profile information requiring further review and decision making to the MLRO and CDD Team Leader where applicable
Perform and run adhoc functions and reports, assessments, analyse trends and activities related to the groups regulatory compliance programme as assigned by the CDD Team Leader.
Using your experience and knowledge of Responsible Gambling and AML to monitor our customers.
Work across all areas of the team and business as a whole to ensure everyone is fully aware of which players may be in our processes ensuring there is clear visibility to everyone involved with that player.

Essential Skills & Experience

Strong written and oral communication skills.
Good interpersonal skills and the ability to build rapport at all levels with stakeholders and players.
The ability to think like a player and empathize with a range of emotions whilst under pressure.
Experience in online gambling in a compliancebased role such as Responsible Gambling, Fraud/Risk, EDD or AML.
Being resilient when faced with challenging objections and being able to overcome them positively.
Can work on own initiative and to provide pragmatic solutions against tight timeframes.
Comfortable in a complex and changing business environment with the ability to think outside the box.
Logical thinker with a creative problemsolving ability
Strong investigation, risk analysis, assessment, and decisionmaking skills
Ability to identify risk and escalate matters containing potentially suspicious activities or policy violations, or matters that may pose a higher risk to the group
Strong organisational and prioritisation skills
Ability to multitask and deliver to a tight deadline and remain calm under pressure
Enjoy working in a fastpaced and demanding environment
Strong interpersonal skills and ability to work with people at all levels across all functions
Knowledge or experience of the online gambling industry, including slots, bingo casino and sports.
Being a positive team player willing to help us drive forward together.