Concierge Assistant - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a very varied, multi-skilled support role that will assist the work place team as needed:

Assisting with covering Reception and dealing with Guest and general staff alike
Liaise with service providers to ensure delivery of a quality service, on time, to specification
To ensure all customer requests are dealt with efficiently and effectively by reporting issues to the Help Desk; and that the customer is kept fully updated with progress
Carry out building H&S, operational daily floor checks, a minimum of 3 times a day, raising and ensuring completion of all actions; and ensuring all floors within our control are set to a defined standard of tidiness and cleanliness using daily check list sheets
Daily communication with the Op Co Floor Managers to update jobs; and conduct walkabouts as needed
Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
Work to a standard set of operating procedures
Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests
Using initiative and being responsible for taking immediate action when necessary to manage daily standards; particularly those that encroach on H&S stipulations i.e cleaning spills / blocked emergency exit
Communicating and working with Cleaners to manage areas needing special attention by working 'On Demand'
Moving, lifting and repositioning furniture as required
Ensure all meeting room requests are completed in accordance with the SLA
Working with the catering team where as instructed
To provide a first fix response for the onsite AV equipment and MFDs
Attend weekly service line meetings as instructed to ensure a one team ethos is created throughout the team; using these forums to share information that may impact other service lines
Liaising with Help Desk to oversee contractor activity to minimise impact on site operation and customers
Raise accident and incident reports and track through to closure
Provide operational support to any internal events
Actively seek and review customer feedback, track remedial actions through to closure
Support with all internal and external audits
Work flexibly to support 'out of hour' requests and extended hours to self cover operations
To support the Service Level Agreement by ensuring that all activities are carried out effectively
Review procedures and processes, make reccomendations/suggestions/initiatives to support contract evolution
Carrying out new starter inductions
Support and manage internal/external post and courier deliveries/collections as instructed

Assisting in various support jobs on the Op's Co floors, such as locker resets and collecting e-waste as required

Person Specification

A clear understanding of Health & Safety practices, IOSH certified
Customer orientated approach
Enthusiastic and conscientious
An understanding of Audio Visual
Computer literate (Word, Excel, Outlook Email)
Clear, strong and confident communication skills
Team player with an enthusiastic attitude
To work efficiently and effectively in a team as well as individually
Able to work off their own initiative and with mínimal direction
Organised, capable of managing and prioritising multiple workflow requirements
Excellent written and oral communication skills
High attention to detail
Flexible and proactive
Passionate about exceptional customer service and quality standards
Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment
Ability to build positive relations with colleagues, guests and clients, and liase confidently and effectively
To be able to move heavy / bulky items