School Education Administrator - Newcastle upon Tyne, United Kingdom - Newcastle University

Newcastle University
Newcastle University
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Salary:
£25,742 to £26,444 with progression to £27,979 per annum, pro rata

Newcastle University is a great place to work, with excellent benefits.

We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Closing Date: 11 December 2023

The Role

Are you an experienced Administrator looking for your next role delivering comprehensive administrative support with the Education team? Do you thrive in a fast-paced and varied environment where you can use your communication, organisation, and planning skills to manage a diverse workload?


The Faculty of Science, Agriculture and Engineering is seeking an exceptionally experienced, organised, and enthusiastic individual to join the School of Engineering's Professional Services team.

This is an exciting role with responsibility for supporting the successful delivery of an excellent student and colleague experience.


As part of the Education Team, the post holder will provide comprehensive administrative support to ensure the smooth and effective running of the School's taught programmes.

Your duties will span the full student lifecycle from registration, assessment and progression to graduation. You will also be responsible for coordinating key academic committees and processes.

You will be creative, have a keen eye for detail, and look to identify and implement improvements wherever possible.

Working with a variety of stakeholders, you will demonstrate initiative, efficiency and attention to detail and a willingness to be flexible to support the wider team.

A positive 'can do' attitude and a flexible and helpful approach is essential.

The position is open-ended and offered on a part-time basis (26 hours per week) with an immediate starting date. The role is predominantly campus-based on the City Campus in Newcastle upon Tyne.

We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.


We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.

You can learn more about what is available here on our Benefits Website page.

Key Accountabilities
Responsible for providing expert guidance to students and academic colleagues regarding standard and non-standard queries and requests
To support the Education Team by acting as secretary for designated meetings and committees which will include agenda preparation, circulation, producing bullet point actions and monitoring progress of actions
To lead on the collation of university documentation and data collection for Education processes
To provide assistance with coordinated student activities such as external audits, student support on extenuating circumstances, Boards of Examiners processes and inputting and uploading of student marks
To line manage and provide professional support and training to a small team of Education Assistants, ensuring key information is updated and checking accuracy of data on university systems throughout the year
To provide support for school events such as student induction, student social events and University and School visit days

The Person (Essential)

Knowledge, Skills and Experience
A flexible attitude to work demands and customers and a commitment to excellent customer service
Good IT skills with experience of Microsoft suite of programmes
An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
Ability to follow and implement policies and procedures
Ability to use initiative and judgement to resolve problems independently
Ability to work calmly under pressure and to manage competing deadlines
Ability to work independently and as part of a team
Experience of administrative duties, including but not limited to general meeting
support, diary management, dealing with enquiries
Ability to train/develop and manage other staff

Attributes and Behaviour
A positive, proactive and professional customer focussed attitude
Excellent communication skills and ability to tailor communication skills to different audiences
Works in a planned and structured way
Uses own and others time effectively
Ensures that all activities are completed on time
Keeps fellow team members up to date with progress
Willing to help others and share workloads
Maintains flexibility in work plans to allow for changing circumstances
Plans team workload and tasks in a systematic way
Takes responsibility for achieving own targets
An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills


Qualifications:

Maths and English at GCSE Level 4 or equivalent OR significant relevant work experience in an administrative or customer service setting
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