Customer Support Advisor - Halifax, United Kingdom - Arc Recruitment (Yorks) Ltd

Arc Recruitment (Yorks) Ltd
Arc Recruitment (Yorks) Ltd
Verified Company
Halifax, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Purpose of Rule:


Key Responsibilities:

For equipment enquiries pass details to relevant persons for further action
For service enquires confirm the engineer attendance / resolution in accordance with customer service level agreements

  • Courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks
  • Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted
  • Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions
  • Other adhoc tasks necessary to support the business

Key Performance Indicators:


  • Sales conversion rates

Qualifications & Requirements:


  • Customer service call centre experience and / or any other sales leads roles
  • Customer focus attitude, with a polite and professional manner
  • Strong attention to detail and accuracy
  • Excellent levels of communication at all levels
  • Works well in a team environment
  • IT literacy
  • 5 GCSE's including English and Mathematics

Job Types:
Full-time, Permanent


Salary:
£21,000.00 per year


Benefits:


  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Experience:

- customer service: 1 year (required)


Work Location:
One location
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