Trade Counter Assistant - Govan, United Kingdom - Dean & Wood Limited

Dean & Wood Limited

Verified Company

Govan, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Would you like to join a forward-thinking company that invests in people and their development?

Dean & Wood is a leading refrigeration and air conditioning wholesaler with 17 branches throughout the UK.

We have a vacancy for a Trade Counter Assistant at our Glasgow branch.

As the Trade Counter Assistant, you will be expected to deliver a high level of customer service in operational and sales activities, ensuring customers receive a fast and efficient response to sales enquiries, over the phone and face-to-face at the trade counter.

Building customer loyalty and enhancing the company's reputation for service

Your main duties will be:

Be the first point of contact on the trade counter when a customer enters the building;
Provide a friendly and helpful response to customer enquiries to their total satisfaction in order to contribute to improving service levels to be the best in the industry;
Accurate and regular order entry to help achieve minimum time delay between receipt of order and dispatch of goods, therefore maximising sales / stock turnover;
Resolve customer queries / complaints to the satisfaction of all parties;
Identify and investigate potential problems to ensure the smooth flow of order and customer satisfaction;
Goods inwards, picking, packing, loading and offloading vehicles;

To be a successful Trade Counter Assistant you will have the following skills and experience:

Previous relevant experience would be an advantage.
Ability to operate a forklift truck is desirable, but not essential; training will be given.
Familiarity with computerised despatch systems would be an advantage.
Effective communication skills are essential.
Computer literacy.
Due to the nature of the role, a full UK driving licence is required.

Full training will be provided on all product and service offerings.

Your normal working hours will be based on a 42.5 hour working week, usually Monday to Friday 7.30am to 5pm.

However, you will be expected to work a daily 8.5 hour shift between the hours of 6am and 6pm on a flexible basis.

Job Types:
Full-time, Permanent

Pay:
£27,094.00 per year

Benefits: