Part Time Customer Support Assistant - London, United Kingdom - Urbanest UK LTD

Urbanest UK LTD

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

At urbanest, high end providers of student accommodation in zone 1, we are looking for an energetic
Customer Support Assistant to join our Property team.

We're on the search for a pro when it comes to customer service and someone with great communication skills. Our new Customer Support Assistant will be passionate about providing an excellent living experience to our residents

Why urbanest? Easy.

We are a growing organisation with employees from all over the world. We embrace diversity, talent and ideas to improve and advance ourselves. At urbanest, we share success as a company. Help us be successful and we will help you achieve your goals. We aim to make urbanest a great place to work - and a great place to live.

Who are we?

We pride ourselves on delivering the highest quality accommodation and sector-leading service to students and universities. Currently we have eight properties within London Zone 1. With exciting projects in the pipeline, urbanest is continuing to grow

Job Title:
Customer Support Assistants

Working pattern: 2 days over 7 with varying shifts (earliest shift starting 7:30am and latest shift finishing 9pm)

Responsibilities:

Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs and providing timely solutions
Providing detailed and accurate handovers for the Night team
Provide 'front of house' services excellent customer service and in accordance with our 'GUEST' service model (training will be provided)
Exercise initiative in providing excellent customer service, liaising effectively with Managers and other Colleagues
Completing organised customer Check In and Check Out days showing residents to their new rooms and answering any queries they may have
Working as a whole city team to achieve sales targets
Holding effective arrears conversations with customers, helping them understand their current account balance and any actions they need to take
Performing flat viewings with potential customers, giving them tours of the properties and facilities we offer, discussing and understanding their needs
Undertaking flat inspections and monitor resident behaviour
Regularly liaising with the Maintenance team and Cleaning team to ensure our properties are presented to the highest standard
Supporting with the on boarding of new team members, assisting with training needs
Having a strong understanding of the student accommodation market, including competitors
Having a strong understanding of our main stakeholders within London
Ensure compliance, security and integrity of customer data and full understanding of the importance of all aspects of General Data Protection Regulations (GDPR training will be provided).
Undertake regular building patrols to identify any maintenance requirements, Health and Safety or security risks and complete all resultant actions in accordance to the core operating procedures
Wearing loneworking device at all times whilst on duty
Attend and constructively contribute to team meetings, sharing knowledge and developing and supporting new ideas and improved processes
Contribute and support the growth of an urbanest team spirit, working in line with the valuesnd encouraging others to do the same

From the start, we will offer you a competitive salary and benefits package, regularly benchmarking ourselves against competitors within the industry.

For more information on the range of benefits urbanest offer - visit our careers page, by searching 'urbanest careers'.