Operations Support Coordinator - Bathgate, United Kingdom - Taylor Roofs

Taylor Roofs

Verified Company

Bathgate, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Operations Support Coordinator

Organisation:
Taylor Roofs

Address: 5 Standhill Industrial Park, Bathgate, West Lothian, EH48 2XJ

Salary:
Dependent on experience

9am to 5pm Monday to Friday (40 hours per week)

29 days holidays

Benefits Monthly team meetings with pizzas and cold drinks provided

Employee recognition programme with rewards such as hotel and city breaks, family meal vouchers and gift vouchers

Employee team building experiences such as go karting and days out

Individual personal development programmes

As Central Scotland's Premier Roofing company for Homeowners, we offer an unrivalled service to our customers with our dedicated departments to support our customers every step of the way.

Our departments include Customer Care, Operations, Sales and Scheduling.

Due to our continued growth, we are now seeking
an experienced Operations Support Coordinator who has at least 3 years experience in Administration, Finance, Customer Service, Schedule Planning and Sales.

Reporting to the General Manager the role involves supporting all teams in our business in an administrative, finance reporting, sales, scheduling and telephony capacity.

Our office is extremely busy, and you must be able to multi-task and manage your workload independently.

Your must be:

Good at problem solving and have experience in resolving customer enquiries and complaints.
Able to communicate effectively with our customers and wider team.
Have excellent customer service and communication skills.
Have at least 3 years experience in Customer Service, Finance and/or Administration in an office environment.
Ideally have at least 2 years' experience in Scheduling/Planning.
Ideally have at least 1 years' experience in Sales.
Able to answer telephones in a professional manner, manage the caller's enquiry and when required assist the caller transfer to the relevant department.
Proficient on Microsoft Office including word, outlook and excel.
Have excellent attention to detail, and have the ability to ask questions as required.
Able to take notes and maintain records of general working practices and ensure that the company processes and procedures are followed and maintained.
Have excellent organisation skills and the ability to prioritise your workload.
Ideally you will have experience of working with Xero accounting software and Big Change software.

The role will include:

General office administration, including answering telephones; processing customer quotes and invoices; administration of customer job sheets and other general admin tasks to ensure the organised and efficient management of the office.
Assist the General Manager with scheduling of customer jobs inline with business requirement and customer needs.
Supporting the General Manager with the business financial reporting of KPI figures and relaying this information to the management team.
Be able to deputise in the absence of the General Manager, and learn some of the operations tasks that the GM is responsible for.
Support the Customer Care team to answering calls and manage the customer enquiry to the best of your ability; raising this to the relevant department or person as required.
Maintaining effective communication between all departments to ensure the business processes and procedures are adhered to.
Supporting administration and telephony support to the wider team to meet business KPI's and deadlines.

If you think you have the skills for this role and are excited at the prospect of joining our team we would love to hear from you.

Job Types:
Full-time, Permanent

Salary:
From £28,000.00 per year

Benefits: