Customer Services Advisor - Bradford, United Kingdom - Mpeople Recruitment

Mpeople Recruitment
Mpeople Recruitment
Verified Company
Bradford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Inbound Customer Services

Bradford

£ £20450 depending on experience

Flexibility on hours, full and part time hours are available

Our client a well established business within the travel world, dealing with corporate clients and businesses, not consumers.

Working as part of a growing team, you would be responsible for assisting clients with there travel arrangements both over the phone and potentially from online queries

Assisting clients with queries over the phone, and bookings


Provide guidance on using online booking tools to clients, while ensuring adherence to organisational travel policies as well as the companies best practice and procedures.

Taking appropriate action where consistent queries are being raised, escalating toappropriate stakeholder

Working within a fast paced environment

Identify and assess customers' needs to achieve satisfaction

Recording notes and administration

Making payments and dealing with supplier calls

Dealing with clients in a professional manner

Dealing with clients in a professional manner


In return the client offers flexible working hours, excellent offices with rest and break areas, coupled with fun team events.

22 days plus statutory bank holidays, an addition day for your birthday, pension contribution and death in service

If you are seeking a new position, and you think this role is for you, please do forward your CV for consideration
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