Radiotherapy Appointments Officer - Fulwood, United Kingdom - Lancashire Teaching Hospitals NHS Foundation Trust

Lancashire Teaching Hospitals NHS Foundation Trust

Verified Company

Fulwood, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

You will be a member of radiotherapy bookings team responsible for the appointments for all patients attending for Radiotherapy.

To provide a professional and courteous "front of house" service for all staff and visitors utilising the facilities provided within Radiotherapy Department acting in a professional and courteous manner at all times.

Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to.

Ensure information is accurate and meets Trust Standards regarding delivering information.

Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person
Communicates with a range of staff, users and visitors to the Trust / Department utilizing a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
Process inbound referrals
Arrange appointments accordingly for the Radiotherapy department
Book patient Transport
Organising incoming and outgoing post, referring enquires to appropriate person if necessary
Utilisation of local or Trust case note tracking system
Filing of reports and results
Data entry

We have 10000 fantastic people working hard to deliver quality services to our patients.

Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.

You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things.

Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person
Communicates with a range of staff, users and visitors to the Trust / Department utilizing a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
Process inbound referrals
Arrange appointments accordingly for the Radiotherapy department
Book Patient Transport
Organising incoming and outgoing post, referring enquires to appropriate person if necessary
Utilisation of local or Trust case note tracking system
Filing of reports and results
Data entry