Customer IT Support Specialist - Reading, United Kingdom - CMD Recruitment

CMD Recruitment

Verified Company

Reading, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

In this role, you will be responsible for providing first-class support to all users of the system.

Your detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure that you provide a tailored and excellentservice.

Main Responsibilities

Work as part of a busy operational team delivering firstclass service to all company stakeholders and customers.
Perform regular user acceptance testing on new features and feature enhancements on both the mobile app and web portal.
Guide and support users of products while transferring system knowledge with an excellent, and adaptable education style.
Maintain full product knowledge of services and features.
Continuously improve the customerfacing learning material to a highquality standard.
Work closely with our Development Team to help identify and resolve system issues in line with business SLAs and OLAs.
Maintain and enrich the support knowledge base.

You must have experience with the following files and MS tools:

Advanced skills in MS Excel, MS Word, and MS PowerPoint.
Understanding of different file formats including txt, CSV, XML, and Excel.
Experience of IT Service desk experience.
Experience working in a financial services environment.
Experience and knowledge of how to link business systems to improve business processes.