Helpdesk Advisor - Glasgow, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

You will be the go to person for client and colleagues Acting as the in-between for both parties With this in mind you will be a driven, well organised, customer focused individual with an eye for detail and the ability to work in a fast paced environment

Our client invest strongly in those that work for them - providing a long-term training programme to ensure that their employees have the support required to develop and succeed within the company.

In turn, they are looking for strong commitment from thosewho work for them.
What would my duties be?

Ensuring all business between clients and the company are carried out in an appropriate and timely manner
Daily administration duties including high volume spreadsheets
Producing weekly reports from detailed notes taken from customers
Raising contracts and discussing with customers
Authorising purchase invoices
Working within a fast paced environment ensuring deadlines are met

What skills and experience would I need?

Experience in a high volume, fast paced call centre environment with customer service or sales experience
Strong attention to detail and able to analyse data and produce reports
Ability to work under pressure and within a volume environment is vital
Proficient in Microsoft Office Packages especially Excel

Benefits? There is a fair few

Competitive salary £22k to £25k, DOE
Working 8am 4:45pm Monday to Thursday and 8am 3:45 pm on a Friday with alternative fortnights being 8:45 am 5:30 pm Monday
Thursday and 9:15 am 5pm on a Friday
Working in Glasgow City Centre with great transport links
Continual career development with a first class learning and development team
Team building incentives
Health and wellness incuding free eyesight tests and annual flu jabs
Cycle to work scheme
Overtime enhanced rates