Operations Support Engineer - Wimbledon, United Kingdom - Mayflower Recruitment Limited

Mayflower Recruitment Limited

Verified Company

Wimbledon, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Senior Operations Engineer is the technical escalation point and has responsibility for managing the workflow of the team; completing and delegating tasks as appropriate and ensuring all team tasks (including their own) are performed to meet businessdemands.

The SOE also ensures good management of the team resources - understanding who is doing what and identifying the training needs of the team.

The SOE is responsible for working with technical leads across the organisation, being fully engaged withthe strategic direction of the Operations team and taking responsibility for ensuring the team follow current best practice in all situations.

An SOE will often be party to incident and process reviews and be responsible for identifying improvements and ensuringthey are implemented 'on the ground'.

You are also encouraged to use your initiative and technical skills to plug gaps, or automate processes, or otherwise improve working practices.

Essential skills/experience

Must be capable of obtaining UK security clearance (e.g. UK resident for at least past 5 years)

An understanding of modern infrastructure design & administration

An appreciation for security, both in design & operation

Networking Skills - TCP/IP, DNS, Network Protocols, etc.

Good experience with Terraform and Ansible

Experience with open-source software, like Docker, Kubernetes, OpenStack, Prometheus, and others.

Experience of Application support of systems like Atlassian, Video Conferencing, LDAP, VPN

Experience building CI/CD pipelines from scratch and deploying using Jenkins

Ability to follow process and clearly document tasks.

Extensive experience of logging and managing incidents/tickets, and the ability to look after the workflow of others.

Able to create high quality supporting documentation for the Operations team

Exemplary interpersonal skills as the role requires collaboration and delegation

A professional and respectful attitude to customers and staff alike

Strong communication skills to engage stakeholders of a variety of levels internally and externally

Appreciation of the principles of prioritisation and planning of projects

A creative approach to BAU - identifying improvements which add value and progressing them - whether individually or at a team level

Nice to have skills/experience

Customer facing/on-site client support experience

Experience with Asterisk or similar voice / gateway products.

Experience of configuration management software.

Experience of creating high availability and redundant systems.

Familiarity with using a range of diagnostic and monitoring tools

Troubleshooting and diagnosing complex defects in software systems

Operations duties and responsibilities of the job Duties will include:
Supporting internal and cloud Infrastructure

Designing new IT systems

Developing and maintaining the CI/CD system

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Monitoring and maintaining systems and networks

Responding in a timely manner to service issues and requests

Setting up accounts for new users

Repairing and replacing equipment as necessary

Learning about and testing new technology

Training staff members

Planning and organising the delivery of projects

Mayflower is acting as an Employment Agency in relation to this vacancy.