Service Asset - Stanley Green Trading Estate, United Kingdom - Pets at Home Ltd
Description
Location:
Hybrid Working. Office based 2 days a week (with the opportunity of working remotely once settled into the role)
Pets at Home Group Plc is the UK's leading pet care business; our commitment is to make sure pets and their owners get the very best advice, products, and care.
This is a fantastic opportunity to come and work for an award-winning company who put people at the very heart of everything they do.
We are looking for an experienced Asset and Configuration Manager role to join our IT function at the Pets at Home Group.
The role will ensure the maintenance and control of the Configuration Management Database (CMDB) and ensure the integrity and accuracyof the data held within.
Key Responsibilities Responsible for the end-to-end Configuration Management process and integration with other technology service management processes- Control and manage the configuration and asset management database; Maintain the integrity of the CMDB, ensuring that configuration and asset information is up to date, relevant and available to all stakeholders and associated process.
- Create, implement and communication of the service asset management policy and standards
- Liaise with Change Management to ensure any change has detail of any CI(s) that may have changed as part of the Change.
- Develop and provide reporting to relevant stakeholders championing configuration management across the organisation including IT change delivery and 3rd parties.
- Manages the creation of 'relationships' between Configuration Items to continually improve the quality of the troubleshooting information available to key processes
- We require a good understanding of IT with sound administration and communication skills.
- Has a logical and methodical approach to problem solving
- Be obsessed about service and customer
- Focused on prevention rather than cure
- Tenacious and authoritative with the ability to influence others
- Ability to interact at all work levels
- Relevant IT experience and service management experience
- Experience in leading Service Asset and Configuration Management in a challenging environment
- Familiarity of modern ITSM tools; ServiceNow, SCOM
- Wellversed on ITIL Service Lifecycle Management Processes
- ITIL Certification
More jobs from Pets at Home Ltd
-
Service Design
Stanley Green Trading Estate, United Kingdom - 2 weeks ago
-
Veterinary Surgeon
Mannington, United Kingdom - 3 weeks ago
-
Veterinary Surgeon
Droitwich, United Kingdom - 3 weeks ago
-
Registered Veterinary Nurse
Stanley Green Trading Estate, United Kingdom - 2 weeks ago
-
Veterinary Surgeon
Trowbridge, United Kingdom - 3 weeks ago
-
Veterinary Surgeon
Reading, United Kingdom - 3 weeks ago