Waiting List Co-ordinator - Bedford, United Kingdom - Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust

Verified Company

Bedford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post holder will co-ordinate the booking of elective surgery, in accordance with Trust protocols and national guidelines.

Working as part of the Admissions team, based at Bedford Hospital, they will follow agreed processes and utilise relevant Trust IT systems, to record all patient admission and theatre details, maintaining a high standard of data quality at all times.

The role requires a high level of concentration in order towork accurately and analyse data, from a number of sources, with precision.

Effective verbal and written communication skills are essential in this role, as the post holder will be the main point of contact for patients, relatives and a broad range of staff across the organisation.

The post holder will require emotional resilience as some communication with patients or relatives may become difficult or distressing.

The Admissions team at Bedford Hospital are a busy, patient-focused department who work closely with Clinicians to support in-patient treatment pathways for surgical specialties.

The post holder will be primarily responsible for elective bookings in General Surgery and Vascular, but will also provide cover for colleagues when required.

Continuous learning and development are provided by the Trust, or by the Admissions team, and the post holder will be supported by their Team Leader, who is based within the department.

Our Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.

Travel between hospital sites may be required.

We have state-of-the art facilities placing us at the heart of cutting edge health care.

The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

To be responsible for using the ICE system on a daily basis to review
ETCI requests to create accurate waiting list entries on the Trust PAS system. Including Surgeon, Speciality, Priority, List name, admission type, anaesthetic type, who can operate, Inpatient or Daycase, admitting ward, surgical procedure required. Using the surgical procedure name to look against the ATOM times to form the operation time allocated.
Responsible for entering the waiting list coding of the procedure into the Trust PAS system and essential comments into the waiting list for the management of

4. the patient for example if they are suitable for weekend operating, a combined operating list, available at short notice.

To ensure that essential information is entered onto the operating list comments so all theatre staff are informed of required data for example wheelchair bound hoist required, latex allergies, diabetic, MRSA.
To maintain accurate and regularly validated computerised waiting lists.
Responsible for acting upon the confirmed theatre timetables to compile and maintain accurate and appropriate theatre lists in a timely manner using the Patient Tracking List and Waiting list to date patients giving reasonable notice which take into account factors including case mix, theatres equipment, Imaging availability, theatre time, clinical need, list order of operating list etc
Ensure that patients on the elective waiting list are offered admission dates taking into account clinical priority and length of wait in accordance with the Trust's Patient Access policy actively working towards meeting the waiting list targets.
To ensure that all patients are informed of correct fasting instructions for their surgery in accordance with their anaesthetic type, admission time and theatre list order and that all correspondence to patients are printed from the Trust PAS system and posted on a daily basis.
To explain inpatient and waiting list procedures to patients, relatives and other staff members. To provide non-clinical advice and information regarding appointments, admissions and theatre arrangements to patients and relatives.
To notify and/or negotiate with patients either directly or by telephone regarding their admission date for surgery (or other procedure) and process the necessary documentation.
Ensure that the appropriate action is taken following both patient and hospital cancellations, such that the utilisation of elective capacity is maximised.

To ensure that all patients based on anaesthetic type have attended or have been booked into Pre op assessment health check in sufficient time prior to admission to ensure there is the right amount of time to prepare the patient for surgery to cease medications.

To act upon the pre op outcomes and Infoflex reports in a timely manner ensuring that any comments or dependencies are entered onto the waiting list and operation list comments. Making sure that if any operation dates are amended to ensure that the relevant staffs are notified so that this can be reprovided.
To review waiting list entry comments and take the initia