Debt Recovery Assistant - Cardiff, United Kingdom - TSR Legal

TSR Legal

Verified Company

Cardiff, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TSR Legal are proud to be working with a fast-growing, progressive and technologically advanced law firm looking to boost its already substantial debt recovery offering.

As a firm they work closely with SME's, banking & finance clients, debt collection companies, High Court Enforcement Agencies and Insolvency Practitioners.

The debt recovery team is backed by a bespoke debt recovery system (now part of the new Visual Files case management system) which enables the smooth and effective management of a caseload and the ability to integrate with their clients' accounting & finance platforms.

The role:
Assistant to the Debt Recovery Manager

An exceptional opportunity for someone experienced in debt recovery to help shape and grow the existing debt recovery offering at this firm.

Debt recovery services are central to many of their clients' needs and as such the role is a very important at the firm.

Working to support the Debt Recovery Manager, you will help oversee and develop the existing team, including people and system development, quality, legal and technical compliance as well as strategy origination and implementation.

You will also assist with operational implementation and improvements, creating and ensuring compliance with policies and procedures where appropriate.

You will also be required to nurture the existing client relationships and monitor, review and deliver on all Key Performance Indicators and Service Level Agreements currently in place.

The role will involve the following main elements:
Assisting with the supervision and ongoing training of junior members of the team;
Assisting with the integration of new team members;
Helping develop innovative costing solutions for clients;
Assisting the Firm's Credit Control team with recovery of unpaid Firm invoices;

Reviewing and overseeing all pre-issue enquiries for the litigation team, such work to oversee processing of LBA's in a timely manner by the team (including importing and extracting client data to produce load file),.

The role will also include dealing with any incoming phone calls / letters from debtors and reporting to clients.
Running, where required, disputed debt recovery claims.
Assisting with the processing of Bulk Transfer Up Application requests received and providing daily reports to the client accordingly.

Providing detailed claim breakdowns to clients and debtors, including all costs, late payment interest and compensation and / or contractual interest, when required.

Negotiating and ensuring compliance with repayment proposals on behalf of clients.
Analysis of, amending and reporting to clients on voluntary arrangement proposals received from individuals and / or corporates.
Recording time and raising invoices in accordance with fixed fee agreements with clients.
Assisting with the Team's bulk billing and cash collection.

Personal qualities:

We are looking for someone who is enthusiastic in what they do, who enjoys working in a team and has the right interpersonal skills a busy role like this requires.

Creating and maintaining a positive working environment and culture is critical for this role to ensure that it reflects our values and commitment to our staff.

You must be able to demonstrate a proven track record of debt recovery across a variety of industries and effectively supervising people and assisting senior team members.

Further, you will have a detailed knowledge of all forms of debt recovery processes, including all legal and non-litigation options as well as relevant regulatory / legal frameworks.

You will also have good experience of working with various clients to not only gain an understanding of their business and their required outcomes but be able to work with them to identify new and innovative ways to resolve their debt defaults and ensure strict compliance with any Service Level Agreements in place.

You must have excellent negotiation, presentation and interpersonal skills as well as being proficient with oral and written communication skills.

In addition, you must be able to work well with third party providers, tracing and enforcement agents etc. to ensure a positive and cost-effective outcome for our clients.