Fulfilment Centre Process Co-ordinator - York, United Kingdom - Nestle

Nestle
Nestle
Verified Company
York, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Nestlé UK & Ireland

Fulfilment Centre Process Co-ordinator


Location:
York


Level:
Process


Salary:
£26090 plus companywide benefits

Hours will be 40 hrs on a Monday to Friday 10 am Full Time)


Position Summary


We have an excellent opportunity within our Fulfilment Centre order picking operation for the right person to join us as Fulfilment Centre Process Coordinator.

You would be supporting the Fulfilment Centre Management team in delivering best in class customer service, stock management, and cost control across our independent business operations.

You would work flexibly and as part of a small team helping to deliver key performance indicators and meet relevant operation targets.


A day in the life of a Fulfilment Centre Process Co-ordinator

Key responsibilities of this role will include:

  • Investigate and root cause any stock discrepancies over the defined tolerance level.
  • Investigate customer and consumer claims received from Customer Engagement Services to defined timelines and feedback results to Fulfilment Centre Manager and Warehouse manager.
  • Monitor stock levels and ensure orders are placed to maintain appropriate stock of consumable materials to support efficient running of the operation.
  • Maintain the pick face circuits to ensure all correct SKUs are set up using data provided and system reports.
  • Support the management team with the day to day running of the operation to ensure accurate and timely despatch of orders to meet customer/carrier expectations.
  • To provide cover in the absence of managers, by coordinating the available resources and escalating any issues/problems to be resolved in a timely manner.
  • To investigate any system related stock discrepancies as identified by the Central Stock Reconciliation team.
  • Support efficient receipt and processing of inbound deliveries.
  • Process customer and consumer returns according to documented processes.
  • Work flexibly and safely to ensure the Fulfilment Centre operates efficiently in meeting all business targets.
  • Ensure compliance according to defined Nestle quality standards
  • Communicate effectively to ensure good handover of information between functions, shifts and teams.

What will make you successful?
To be successful in this new role you will have:

  • experience of coordinating multiple work streams and prioritising where necessary.
- the ability to work closely with key stakeholders across Nestle and within the immediate team, so demonstrating good communication skills
- a passion for customer service and ensuring the customer gets the right product on time.
- a continuous improvement mindset always looking to improve ways of working along with the ability to problem solve.
- the flexibility to work across the operation and provide cover to managers where needed


What you need to know
Closing Date: 27th February 2023


What can we offer in return?


Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, a discretional bonus scheme, 25 days holiday plus 2 days flex leave, a pension scheme, encouragement to drive your personal development and growth in line with your career aspirations.

Access to an onsite Gym. Use of the Employee Assistance Programme.
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