Housing Team Leader - London, United Kingdom - London Borough of Barking and Dagenham

London Borough of Barking and Dagenham

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a passionate, hands-on and experienced IT Housing team leader. That can work with both stakeholders and IT? If so, then we want you.

About this job:

The delivery of a robust and stable housing management system and service.
The continuous improvement of the housing systems.
The effective leadership and development of the IT housing systems team and contractors.
Engaging with business stakeholders, business partners and other IT Services
A handson approach to the delivery of the service, this is not just a managerial role and be experienced in housing practices for example year ends, rent processes, arrears, mutual exchange, tenancies, leaseholders, asset management, repairs, tenancy, finances
HB, Universal Credit, tenancies etc to deliver the Business as Usual (BAU) operational requirements of the service, have excellent knowledge of housing regulations, and experienced with the demands, deadlines, and implementation of such regulations to ensure compliance.
Ensure a highquality incident management service in line with the SLA whilst providing a positive experience to the client.
Implementation of new IT housing projects and technologies.
Collaborate with project management teams to act as a project resource to deliver IT housing projects.

Special requirements for this post:

A DBS Check is required for this role.
Lead and develop the permanent members of the housing systems team, ensure each team member is proficient with all aspects of the housing system, can switch between working on projects and helpdesk.
This is a managerial/handson role, you will be heavily involved in year ends processes, rent processes, arrears, asset management, repairs, tenancy, finances
HB, Universal Credit, tenancies, batch processing etc.
Experienced in engaging with business stakeholders, business partners and other IT Services to deliver the service.

About you:

In IT Services we strive to build high performing teams which can only be achieved by having the right people onboard.

People that can deliver results guided by our values. In effect, we are looking for someone;
- that get results regardless of the obstacles and challenges
- that is driven by value rather than by tasks
- that has a can-do attitude rather than make excuses.
- that is never happy with the status quo and would be driven to question and stretch
- compare themselves with other ambitious peer group and strive to be better
- that will challenge themselves
- exude confidence and relish challenge
- to want to learn and grow and pull the team along.
- respect other to achieve a positive experience.

Our DRIVE values are the guiding principles and standards that we want every Barking and Dagenham Council employee to bring to their working life every day.

No matter what job you do, every single one of us is here to help improve the borough and residents should be driving everything that we do, including how you engage with you colleagues, your team, peers, external parties etc.

Our DRIVE values are:

Deliver the best outcomes for residents whenever we can.
Respond to residents' needs in a helpful and friendly way.
Inspire others and ourselves to achieve their best.
Value residents when making decisions.
Engage with residents and colleagues in the best way we can.

About us:

The Council is on a journey of transformation that will deliver a new kind of Council, one able to meet both current and future challenges.

The Council's IT service is a key element of this business transformation.

Key to this future will be an understanding of the technology & data needs of Council services and companies so that the IT Service can best support them.