Service Improvement Lead - London, United Kingdom - Concept Resourcing

Concept Resourcing
Concept Resourcing
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

  • Support service teams across government to develop and deliver service improvements: work with departments to investigate current service performance and create and implement plans to improve/transform their services, ranging from small improvements tolarge scale interventions
  • Be an expert able to demonstrate expertise in excellent service design and delivery and lead others to achieve it
  • Demonstrate strong understanding of the complexity of government and potential blockers to delivering excellent services and how to address them
  • Transfer knowledge to department and agency teams and staff to build their own service delivery capability
  • Feedback to CDDO teams and senior leadership team, contributing insight to the development of products and services that have maximum impact 3
  • Work with technical and analytic teams and suppliers as required to deliver service improvements
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