Ward Receptionist Paediatric Critical Care Unit - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trust

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 2

Main area

Paediatric Critical Care Unit

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Grade

Band 2

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Contract

Permanent: 7day rota (which includes Bank Holidays) typically covering 8am 10pm Mon-Fri and Sat & Sun.

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Hours

Full time
Part time
Flexible working

37.5 hours per week (To cover the service 7 days per week from 8am to 10pm)
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Job ref

Site

QMC Campus AND City Campus

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Town

Nottingham

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Salary
- £20,270 - £21,318 Per annum
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Salary period

Yearly

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Closing

Today at 23:59Job overview

The role is important for the smooth running of this busy Paediatric Critical care area.

Whilst working under the direction of the nurse in charge and supporting a multi-disciplinary team with receptionist duties, you will be expected to show initiative and communicate well, both in writing and verbally.

The post holder does require computer literacy and full training to use the hospital systems will be given. The unit cares for very sick babies, children and young people and this may be stressful to some applicants.

Main duties of the job

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

A receptionist is required to complete the team.

The post involves shift work working as part of a 7-day rota (which includes Bank Holidays) typically covering 8am - 10pm Mon-Fri and Sat & Sun.

We expect you to be caring, enthusiastic and well motivated. You'll need to demonstrate effective written and verbal communication skills. You'll also manage to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards.

Working for our organisation

To liaise with other Receptionists to ensure a continuity of service.

To meet and greet all visitors to the Paediatric Critical Care Unit personally or by phone in accordance with the Trust's values, beliefs and behaviours.

To receive incoming telephone calls and relay messages appropriately.

When taking laboratory results or messages to read them back to the caller to confirm accuracy and hand directly to nursing or medical staff.

To facilitate the access of patients and visitors to and from the Paediatric Critical Care unit using the security doors.

To ensure that visitors receive accurate directions to where their relatives are located on the ward.

Detailed job description and main responsibilities

Please see job description.

To make necessary arrangements for the admission, transfer and discharge of patients. To check that all documentation has been completed, both in medical records and on the Medway PAS system.

To keep all medical records in an orderly and presentable form, including correctly identifying all history sheets and investigation reports, and inserting them in the correct order.

Keeping the notes trolley clean and free from dust.

To support families with access to food vouchers, car parking and access to the parents overnight stay unit.

Person specification

Training and Qualifications

Essential criteria

2 GCSE's including English at Grade C or above or equivalent
RSA II Word Processing / Typing
Evidence of personal development

Experience

Essential criteria

Customer Care Experience
Previous work in a healthcare setting

Communication & relationships

Essential criteria

Excellent telephone skills
Interpersonal skills
Demonstrate ability to communicate at all levels
Awareness of equality, diversity, privacy and dignity rights

Analytical and Judgement Skill

Essential criteria

Able to demonstrate working as part of a team
Able to use own initiative

Planning and organisation

Essential criteria

Able to work under pressure
Ability to prioritise own workload
Able to cope with unpredictable workloads

Physical skills

Essential criteria

Of good general health
Good keyboard skills
Able to lift heavy notes
Good mobility

Other requirements

Essential criteria

Be prepared to work full rotational shifts
Abilityto cope with daily exposure to emotional situations

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Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience.

Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

Salary:
The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence:

All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy:

NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa's and