Insite Support Representative - Basingstoke, United Kingdom - Crown Lift Trucks Ltd

Crown Lift Trucks Ltd

Verified Company

Basingstoke, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Crown Lift Trucks Ltd

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks.

From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible.

Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:

_ "Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value."_
Quality and performance are the foundation of Crown's success.

Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown's headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job Description:

Responsible for installation, setup and commissioning of the InfoLink product on Crown and nonCrown models (both in the field and at branch locations).
Responsible for the support of the commissioning of the Auto Positioning System and Auto Fence on VNA trucks
Troubleshooting InfoLink software & hardware issues
Collaborate with Insite Support Manager on field tests and ongoing issues.
Provide advice and assistance to customer on wifi infrastructure requirements.
Assist branch/field service technicians at customer installs
Provide ongoing customer support to further investigate/research/resolve issues to ensure customer retention and develop aftermarket opportunity.
Provide information reports to Crown management as required.
Assist in the administration of databases such as recording of retrofits on nonCrown models
Liaise with all other departments associated with InfoLink such as Sales, Sales Admin., Parts, Service and Aftermarket Support (Munich).
Promote the Onboarding of InfoLink through tools such as the Customer Benchmarking reports.
This position reports to the Technology & VNA Sales Manager

Person Specification

Essential Skills:

Although no formal qualifications are required for this role, basic understanding of maths & a level of literacy is essential
Some computer/IT skills and technical field experience in the lift truck industry are preferred.
Interpersonal skills are also required as the role requires the ability to liaise effectively with customers and multiple internal departments.
Being selfmotivated and comfortable speaking in front of small to medium sized groups is necessary for this position.
The nature of this role means that travel and some overnight stays will be necessary.

Vacancy Details

Hours of Work:
Monday to Friday - 37 hours per week, but may be more to fulfil the job requirements.

Target Salary:
Competitive salary

Company Vehicle:
Pool car for the first 9 months during probationary period.

Holidays:
25 days holiday.

Pension:
Company pension plan.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation.

In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

Company pension plan.
25 days annual leave plus bank holidays.
Excellent discount scheme with access to the best perks from some of the UK's biggest brands.
Childcare voucher scheme.
Employee assistance programme.