Mortgage Services Consultant - Fleet, United Kingdom - Fleet Mortgages

Fleet Mortgages

Verified Company

Fleet, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Fleet Mortgages
Fleet Mortgages is a major player in the specialist Buy to Let Mortgage market.

We have recently gone through a period of growth and currently have an opportunity for a Mortgage Services Consultant to join our team in Fleet.

What we can offer you

We offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection, discretionary annual bonus and more.

Job Purpose

This is a varied role, dealing with all aspects of our post completion administration procedures relating to existing loans including queries both by telephone and in writing.

You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines.

Dimensions

Reports to Team Leader
Develops and maintains relationships with internal contacts and departments
Department service and quality standards must be achieved

Key Outputs & Responsibilities

Work to agreed objectives, service standards and deliverables
Ensure relevant documentation and information received is checked for adherence to policy and criteria
Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
Provide a prompt reply to all written correspondence
Develop positive working relationships with colleagues
Adhere to internal/external compliance, credit review and audit requirements
Use initiative to resolve queries outside own area of expertise
Train and mentor new team members
Take responsibility for your own learning and development
All other associated duties and responsibilities and carry out any tasks as required by management

Qualifications & Experience

Proactive, flexible, and willing to take on new aspects of the role as the Company evolves and also help out other teams
Excellent communication skills, both written and verbal
PC literate with a good knowledge of Microsoft Office products including Word, Excel and Outlook
Proven experience of mortgage administration and customer service is essential
Previous experience of the following would be an advantage but is not essential:
Arrears' collection
Mortgage securities / title experience
Option to study CeMAP