Customer Service Team Lead - Chester, United Kingdom - 3R Consulting

3R Consulting

Verified Company

Chester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Team Leader

Salary:
£32,000

Hours of Work:09:00 - 17:30, Monday - Friday

Benefits:

Hybrid Working, Social Events, Share Options, and Mental Health Support and many more

A fantastic opportunity for a Customer Service Team Leader to join a Chester based company.

They are looking for someone with a track record of delivering results to a high standard, in a fast-paced environment.

The Customer Service Team Leader will be responsible in the day-to-day management of the team, leading the Customer Service team in delivering a first-rate service, whilst embedding new working practices.

As part of the role, you will train new processes and procedures which will provide positive client outcomes and customer journey.

Responsibilities

Delivering a quality service to company standards.
Be aware of a multitude of potential Risks and taking appropriate action to mitigate these whilst adhering to policies.
Promote process changes and deliver excellent customer service within a stable and efficient processing environment.
Safeguard service performance and quality control through effective performance measures.
Manage the teams through formal and informal performance and development reviews to ensure the achievement of business plans.
Produceand assess management information to monitor performance. Identifying trends and make recommendations for improvements.
Creating a diverse and inclusive culture where employees thrive and develop.
Deal with client complaints through to resolution, ensuring SLAs are adhered to and root cause analysis mitigates future occurrences.

About You

A successful track record in a leadership role.
The ability to communicate clearly and effectively to the team.
A handson approach during the development stage of the business.
Financial services experience is preferable.

KEYWORDS:
FCA, MBNA, Lloyds, Customer Service, Team Leader, Customer Care, Manager, Management

Job Types:
Full-time, Permanent

Salary:
Up to £32,000.00 per year

Benefits: