Membership Support Administrator - Camden, United Kingdom - Excel Recruitment
Description
This central London-based membership body is looking to recruit a Membership Support Administrator to act as the first point of contact for enquiries, ensuring members receive excellent customer service, and delivering against recruitment and retention targets.
Key Responsibilities of the Membership Support Administrator:
- Act as the first point of assistance to members, forwarding on any more technical queries to the relevant department.
- Analyse membership data to produce monthly reports on activity levels.
- Making full use of the CRM system, schedule and carry out outbound calls to members to ensure close engagement on key issues.
- Contribute to the induction and training of new team members.
Skills, Qualifications and Experience:
- Educated to degree standard or equivalent experience.
- Strong understanding and experience of resolving customer queries and complaints.
- Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
- Excellent written and verbal communication skills.
Salary and Benefits:
- c£25,000 per annum.
- Permanent, fulltime position.
- Based in central London, with ability to work remotely 3 days/week.
- 27 days' annual leave.
- Childcare vouchers.
- Interest free season ticket loan.
- Cycle to work scheme.
More jobs from Excel Recruitment
-
Temporary Chefs
Belfast, United Kingdom - 4 days ago
-
Facilities Administrator
London, United Kingdom - 3 weeks ago
-
Short-term Administrative Opportunities
London, United Kingdom - 2 weeks ago
-
Transition Service Support Worker
Belfast, United Kingdom - 2 weeks ago
-
Support Assistants
Lisburn, United Kingdom - 2 weeks ago
-
Day Support Workers
Holywood, United Kingdom - 1 week ago