Customer Service Team Leader - Bridgend, United Kingdom - Page Personnel

Page Personnel
Page Personnel
Verified Company
Bridgend, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Work for an amazing company with many growth opportunities.

  • An amazing office environment and a rewarding role.

About Our Client:

My client is an award-winning technological entertainment business. With their innovative approach and cutting-edge technology, they have revolutionised the entertainment industry. Their commitment to pushing boundaries and delivering exceptional experiences has garnered them numerous prestigious awards. Through their groundbreaking products and services, they have captured the imagination of audiences worldwide. Based in Bridgend.

As a Customer Service Team Leader you'll be responsible for the following:

  • Ensure health and safety of team members and visitors through regular risk assessments.
  • Supervise, train, and support Customer Service teams daily.
  • Communicate effectively with internal and external customers, resolving queries promptly.
  • Develop comprehensive product knowledge to assist customers with technical inquiries.
  • Maintain accurate records of customer interactions, transactions, and complaints.
  • Provide feedback on the efficiency of spare parts and customer service processes.
  • Process orders, invoices, credit notes, and system transactions accurately and promptly.
  • Upload orders and create accurate Transfer Orders in the company's ERP system.
  • Provide information on part numbers, prices, stock availability, and delivery lead times.
  • Collaborate with Sales Department to track and ensure timely delivery of customer orders.
  • Coordinate with Procurement, Production, Warehouse, and Dispatch departments for requests.
  • Assist in resolving internal and external credit control queries with Customer Services and Accounts teams.
  • Ensure timely and accurate invoicing for all received orders according to departmental KPIs.
  • Strive to deliver excellent service to both internal and external customers.
  • Promote best practices and continuous improvement in Customer Service processes.
  • Provide team member cover during absences and holidays.
  • Prepare KPI reports to track departmental performance.
  • Present performance reports to senior management/directors as needed.
  • Collaborate with manufacturing team, attending meetings and escalating issues when necessary.
  • Provide assistance for critical work as requested by the Customer Services Manager.

The Successful Applicant:

The successful Customer Service Team Leader will have the following skills:


  • Education/Qualifications:
  • Minimum of 5 GCSE grades C or above, or equivalent experience

Experience:


  • Minimum of 2 year's experience working within a customer service role.
  • Minimum of 2 year's team leadership or supervisory experience.
  • Customerfacing experience.
  • Previous experience working within a busy spare parts role.
  • Previous experience within an accountancy/finance role

Special Knowledge and Skills:

  • Team leadership/supervisory experience.
  • Proficient in using Microsoft Office, especially Excel.
  • Experience with ERP/MRP systems.
  • Excellent written and verbal communication skills.
  • Excellent telephone manner.
  • Negotiation skills.
  • Attention to detail.
  • Confident communicator and capable of handling complex customer service activities.
  • Ability to work accurately and calmly under pressure.
  • Advanced replacement experience.
  • Knowledge of continuous improvement methodologies.
  • Driving Licence (Essential)

What's on Offer:


As a Customer Service Team Leader you'll benefit from working for a fantastic business with plenty of opportunities for professional growth.


You'll also benefit from the following and more:

  • Competitive salary and comprehensive health insurance coverage.
  • Career development opportunities.
  • Employee recognition and rewards programs.
  • Supportive work environment promoting worklife balance.
  • Pension Scheme
  • Holiday Pay
  • Additional exclusive company benefits
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