Access to Records Site Lead - Southend-on-Sea, United Kingdom - Mid and South Essex NHS Foundation Trust

Mid and South Essex NHS Foundation Trust

Verified Company

Southend-on-Sea, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ensure that the team provides an excellent level of customer service.

To communicate and build key relationships with staff from a variety of disciplines, internally within the Trust and with external users of the service.

Ensure that the Access to Recods team works within Trust policies and procedures to manage Access to Records requests within agreed GDPR timescales.

Act as a first point of contact for Access to Records Administrators and external service users and respond to, or escalate, any issues as they arise.

To ensure all service users are dealt with in a positive and professional manner, using judgement and discretion when necessary.

Provide relevant support to Access to Records staff in listening, helping and assisting patients sensitively who may be bereaved or dealing with complex family situation.

Further information can be found on the attached job specification.