Business Support - London, United Kingdom - Deekay Technical Recruitment Ltd

Deekay Technical Recruitment Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BUSINESS SUPPORT OFFICER

HACKNEY
4 MTHS+ CONTRACT

£17.51 / HR

To provide comprehensive, customer focused, administrative, data management,
project, and financial support to teams across the repairs client service. The postholder will be expected to manage competing priorities, plan and manage their own
workload, and use a wide range of ITC systems effectively. Good communication
skills and a strong commitment to team working and customer care are key
requirements. Whilst this post is generic, officers may be allocated to a specific team
dependent on the workloads of each team and the precise nature of tasks will
therefore vary.

Skills and Abilities
 Skilled at working flexibly, creatively and collaboratively to resolve issues and
problems
 A good team player, able to work collaboratively with colleagues at all levels
and adjust own work priorities to assist colleagues in meeting service area
objectives.
 Customer focused approach, with an emphasis on 'getting in right first time'
and addressing concerns sensitively
 Ability to communicate and engage effectively with internal /external
customers
 Ability to work under pressure, and to tight deadlines and address barriers to
delivery
 Ability to coordinate and plan own workload and manage conflicting priorities
 Ability to produce clear and concise letters, minutes and reports
 Ability to present data for performance monitoring and reporting purposes
 Able and enthusiastic user of IT, including reporting and interpreting data.
 An ability and commitment to comply with the Council's Equal Opportunities
policy.
Knowledge
 An understanding of housing management, repairs and maintenance, and
tenancy law would be beneficial.
 Good understanding of effective approaches to customer care and
complaints resolution.

 A working knowledge of IT systems relevant to the service (e.g. repairs
ordering systems, word processing, spreadsheets, databases).
Work Related Experience
 Relevant experience of working in an administrative / business support role,
ideally in a social housing /repairs environment.
 Experience of working in a building maintenance environment, with direct
involvement in the delivery of customer -focussed services
 Experience of providing financial administrative support
 Experience of managing, co-ordinating and planning own workload
 Experience of working in a diverse environment including liaising with
external and internal stakeholders, but most importantly, residents.

EMAIL ME IF INTERESTED

Job Types:
Fixed term contract, Temporary contract, Freelance

Salary:
£17.51 per hour

Schedule:

Day shift

Experience:

- admin, data management, project, and financial support: 3 years (required)

Good comm skills and a strong commitment to team working: 1 year (required)

- housing management, repairs and maintenance: 1 year (preferred)
- effective approach to customer care and complaints: 1 year (required)

Work Location:
One location