Outpatient Clinic Coordinator - London, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust
Moorfields Eye Hospital NHS Foundation Trust
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Reception duties include:
meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data


Additional administrative duties include:

ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties.

To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.

To provide a professional, comprehensive and efficient reception and administration service to the Trusts outpatient clinics based at Moorfields North satellite sites.

To adhere to all agreed Key Performance Indicators for data quality, providing exception reports where these are not met.

Respond to telephone enquiries from patients and staff promptly and in a courteous and professional way, adhering to service guidelines and standards.

It is expected to deal with concerns as appropriate in order to maintain the efficiency of the service.

Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required, referring to relevant colleagues were required.

To arrange transport bookings for patients as necessary.
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