Customer Service Team Leader - Glasgow, United Kingdom - Tesco Bank

Tesco Bank

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

General information:

Job Title
Customer Service Team Leader
Insurance (Customer Protect)
Full Time role
Ref # Location
Glasgow
Department
CS
Cust Protect Home
BW1
Business Area
CS
Customer Protect
BW1
Working time
Full-Time
Date Published
Serving our customers, communities, and planet a little better every day

:

**Customer Service Team Leader - Insurance (Customer Protect)

Full Time role

**
Location
Glasgow
(Office Based)

Shift pattern, rotational - (Mon - Fri 8am-8pm) with 1 in 5 Weekends (Sat & Sun 9am-2pm), 36 hours

Starting Salary £ benefits

Job Ad closes 03/09/2023

Opportunity

Tesco Bank are currently recruiting for a motivated, organised Team Manager to join our Insurance (Protect) department in our Glasgow Office.

You'll be responsible for looking after a team of colleagues supporting customers. Your contribution to how we service our Tesco Bank customers a little better every day.

Looking for a self-motivated individual who has people at the heart of what they do and a passion to enable them to be or get the best out of any situation.

Proactive, great communicator and an eye for an opportunity to continually improve how we do things are key strengths required.

The Role

Taking care of c12 colleagues to ensure they can be at their best to service our customers
Motivating and developing these colleagues based on their individual needs
Overseeing that the service to our customers is as we expect
Looking for opportunities to continually improve how we support colleagues and customers in what we do
Ensuring colleagues follow our policy and process always meeting our quality expectations
Customer Engagement how do we review and understand more about what our customers' needs and how we are meeting these needs daily.

What you'll bring

Leadership experience
Managing and coaching a successful team, with ability to give honest and constructive feedback
Providing and driving excellent customer service
Evidence of supporting and developing self and others
Experience of working in financial services is desirable but not essential.

Skills relevant for the role:

Strong communication skills and customer focused
Excellent time management
Ability to identify opportunities to drive improvement in processes & services
Capability of completing risk assessment and quality measures
Aptitude to learn new systems and processes
Actively seeks new ways to grow and be challenged using both formal and informal development channels
Positive attitude to change.
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Why Tesco Bank?:
We're also a little obsessed with the future. Your future. Our future. That's why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.

It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself.

The people make Tesco Bank, and we take pride in what we achieve together.

All that hard work? Come and see it turned into something real, usable, and important to customers' and colleagues' everyday lives. At Tesco Bank, our products make things a little better for everyone.