Casual Porter - Cambridge, United Kingdom - Pembroke College Cambridge

Pembroke College Cambridge

Verified Company

Cambridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PEMBROKE COLLEGE

PORTERS' LODGE

CASUAL

PORTER

JUNE 2024

CCAAMMBBRRIIDDGGEE

THE DEPARTMENT
The Porters' Lodge is the central hub for the College community and is
staffed 24 hours a day, 365 days of the year. The team consists of 1 Head
Porter, 2 Senior Porters and 10 Duty Porters.

THE ROLE
Pembroke College, Cambridge is seeking to appoint a Casual Porter to join our
friendly team in the Porters' Lodge. Some of the Porters' role is ensuring the
safety and security of the College premises; responding to fire alarms; being
the first point of contact for all emergencies; administering first aid; providing
mental health first aid support. First impressions count and the Porters' Lodge
is the first experience visitors/guests/ students/staff have to the College and
the team aim to deliver a professional and efficient service at all times. As a
Porter you would be expected to provide a high standard of communication,
appearance and professionalism as part of this small team within Pembroke
College. The Porter's team work alongside the Head Porter, to maintain high
levels of consistent quality service to Fellows, students, staff and members of
the public.
Day to day a Senior Porter will assist in
that service. The successful
applicant must be customer focused at
all times and have excellent
communication skills.

SALARY & HOURS

£15.30 per hour + Holiday Pay
This role does not have set shifts, but will
mainly be covering shifts during evenings
and weekends.

JOB DESCRIPTION

Responsible to:
The Head Computer literacy with a good
Porter / Deputy Head Porter working knowledge of
and Senior Porters Windows and Excel

Able to work to tight deadlines

Location:
Pembroke College, Approachable, reliable,

Cambridge, Hostels and other conscientious and trustworthy
College owned property Ability to assess and react to

situations promptly and

Skills:
tactfully

Excellent interpersonal and High standard of personal
communication skills appearance and bearing
Excellent organisational and Enthusiasm for making a
general office skills positive contribution to the life
Proven qualities of maturity, of the College
sensitivity and discretion Requirement to become a
Honesty and Integrity qualified First Aider
Adaptability and flexibility to

manage a variable workload
Work Experience:
The self-confidence and Experience of educational
ability to relate to and liaise establishment and campus
appropriately with a wide environment would be
range of people, internal and advantageous
external clients, Senior

Members, students, Head of
Budget Responsibilities:
Departments, and staff None
Confidentiality

MAIN DUTIES AND RESPONSIBILITIES

General Duties:

Welcoming visitors to the College and for ensuring that all
enquiries are dealt with as quickly, efficiently and courteously as
possible.
Handling sensitive and confidential materials and information.
Handling financial transactions undertaken by the Porters Lodge
including the sale of College items, payments for guest room
accommodation.
Ensuring the Porters Lodge has all the information necessary to
enable all enquiries to be answered.
Handling correspondence on a daily basis (sorting the
post/answering the telephone) dealing with any ad hoc enquiries
which come into the Porters' Lodge.
Dealing efficiently with lost and found property.
Hoisting and lowering of the College flag when needed.
Recognising Senior Members, students and staff of the College.
Conduct regular security checks daily as specified around the
College and/or Hostels as directed by the Head Porter and Senior
Porter.
Providing holiday and/or sickness cover within the Porters Lodge,
changing shift pattern where necessary when you are on a
working day.
Any such other duties as may be required by the Head Porter/
Senior Porter from time to time.

Communication:

Using the switchboard telephone system for the College, ensuring
that the phone is answered quickly and courteously.
Ensure quick and efficient distribution of mail, keeping
confidential mail and packages securely and notifying addressees
of arrival.
Ensure you can use the franking machine/mailing system in place
at that time and assist people in its use, if required.
Maintain effective communication with all departments regarding
conferences, weddings and events being held in College and the
use of public rooms.

MAIN DUTIES AND RESPONSIBILITIES

Fire Precautions:

Support the Head Porter/ Senior Porter in weekly and six-monthly
checks of the alarm systems and procedures in College and
Hostels as directed.
Check signage around the College to ensure it is suitable and
sufficient and report any changes necessary to the Head
Porter/Senior Porter.
Ensure the College Fire Evacuation Plan is complied with at all
times.

Security:

Issuing and receiving keys/cards/fobs, ensuring that only
authorised persons have access to them.
Locking and unlocking the doors and gates on