Administrator - Clinical Support - Haywards Heath, United Kingdom - Collinson

Collinson
Collinson
Verified Company
Haywards Heath, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Collinson Group is a global leader in shaping and influencing customer behaviours to drive revenue and value for clients.

The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and Assistance.


The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services that increase engagement, loyalty and value for customers.


We have more than 25 years' experience, with 25 global locations, servicing over 800 clients in 170 countries, employing 2,000 staff, and managing over 20 million end customers.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP.

Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.


The role:


The role of the clinical support specialist/administrator is to ensure that the medical and operational teams are provided the means necessary to ensure effective delivery of our assisted repatriations, including liaising with hospitals and referring patients, being responsible for all medical equipment, pharmacy supplies, database control, invoice management and other tasks that the role may require.

An important responsibility of the position is the performance of quality assurance procedures to facilitate clinical governance throughout our medical teams.

These skills would ideally suit a paramedic.


Key Responsibilities:


  • Referring medical and surgical patients to the appropriate medical specialities in UK
  • Performing quality assurance for the medical team
  • Performing quality assurance for the medical escorts
  • Being responsible for the maintenance of effective stocks of medical equipment
  • Maintaining medical escort data base
  • Maintaining repatriation data base
  • Being responsible for financial claims from medical escorts
  • Being integral to the onboarding of new medical escort staff
  • Ordering of appropriate medications through suppliers and pharmacies
  • Checking in and out of medical equipment
  • Autonomously working to improve the effectiveness of the medical team

About you:


You will be able to demonstrate the following:

  • Be able to practice safely and effectively within their scope of practice
  • Be able to practice as an autonomous professional, exercising professional judgment
  • Be aware of the impact of culture, equality, and diversity on their practice
  • Understand the importance and be able to maintain confidentiality
  • Be able to communicate effectively both verbal and written
  • Be able to work with others effectively
  • Be able to maintain records appropriately
  • Be able to assure the quality of their practice
  • Can do will do attitude
  • Ability to take ownership of problems and resolve them
  • Effective time manager and a person who can prioritise

Key Skills and Experience:


  • Previous experience in an administration/support role
  • Excellent Communication and organisation skills
  • The ability to prioritise and plan your workload
  • Organised with attention to detail
  • Experience managing Data
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