Helpdesk Support Apprentice - Lanarkshire, United Kingdom - QA Apprenticeships

QA Apprenticeships

Verified Company

Lanarkshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Want to turn your IT hobby into a successful career?

Looking for a company that will mentor you and support your skills development through out your apprenticeship and beyond?

Are you passionate about IT, fixing or building computers?

Yes Brightskye is looking for you

Salary £14,000 per annum

Working hours

Monday
Friday 9:00am 5:00pm

Company Overview
Brightskye are a well established IT support business based in Coatbridge. You will be responsible for working with their customers to provide technical support for IT hardware, networking and software. As well as being supported to complete your IT Professional Modern Apprenticeship at Level 6 and 8. They are looking for someone who is confident, polite and crazy about everything IT

Key Responsibilities

The IT Support Apprentice role will be supported by the Microsoft Azure Cloud Support Specialist Level 6 apprenticeship delivered by QA with opportunities to progress upon successful completion of course.

The role responsibilities will include but are not limited to:

Answering all calls customer calls in a polite and professional manner, evaluating nature of technical issues to either resolve quickly or escalate to 2nd line support
This will involve supporting IT hardware, networking, software, and liaising with the wider team
Creating user accounts and updating details and conducting password resets
Performing routine IT tasks such as imaging laptops, cabling desks and setting up other IT equipment
Performing routine checks to ensure equipment is functioning correctly in the office as well as being proactive at identifying other issues and dealing with any problems that arise
Monitoring customers' servers, Internet connections and 4G back up systems
Assisting the IT team with any other duties required to support the business

Benefits:

28 days annual leave
Pension scheme
Full training on all internal processes and procedures
Ongoing Learning and Development
Friendly office environment

Essential Skills

Good understanding of IT with a keen interest in computers/technology
Time management and strong communication skills
Be organised and have excellent attention to detail

Important Information:

QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.

For more information about QA Apprenticeships, please visit our website.