Complaints and Escalation Lead- Technical - Trafford, United Kingdom - Uniting People

Uniting People

Verified Company

Trafford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Escalation & Jeopardy Lead

Trafford Park
**Monday

Friday Hybrid**
Up to £25,300

You will take full ownership of the end-to-end escalations, using a variety of communication methods, and managing orders/faults to fulfilment.

You will work closely with technical leads and relevant departments to provide an excellent quality service by providing timely updates through the escalation process to customers.

You will be a skilled communicator and able to adapt your style to meet the need of the situation, driving progress or dispersing tension as required.

The role will work to reduce the propensity of escalations by focusing on risk areas, such as customer delays, supplier performance, longevity orders & faults.

As well as conducting escalation root cause analysis and proactive reports.

You will be empowered to challenge decisions, work collaboratively with our suppliers, partners and be encouraged to continually provide feedback and suggestions for service improvement if you feel there is an opportunity to be taken.

MUST HAVES:

Experience of working in an escalation department (Complaints)

Telecommunications experience

Technical knowledge (faults)

Pay:
Up to £25,300.00 per year

Benefits: