Elective Inpatient Pathway Co-ordinator - Worthing, United Kingdom - University Hospitals Sussex NHS Foundation Trust (279)

University Hospitals Sussex NHS Foundation Trust (279)

Verified Company

Worthing, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Answer the telephone in a timely and courteous manner, ensuring appointments made efficiently whilst dealing with the public in a professional and sensitive manner.

Liaise with Care Group Managers/Assistants, Consultants and Medical Secretaries to manage and monitor elective inpatient and day case waiting lists in accordance with guidelines and protocols.

Communicate with Theatre staff regarding the purchase or hire of specialised equipment and prostheses if requiredLiaise with Care Group Managers, Information staff, Wards, Clinicians, Operating Theatres and other departments and supply information on future admissions to facilitate the scheduling of theatre lists, bed availability and forward planning in these areas.

Respond to telephone calls from patients and GPs regarding admission details, expected length of wait, procedures and pre-operative arrangementsCommunicate with Patients face to face or by Phone regarding Pre-operative Assessment/Admission dates, Arrival location/ times and Anaesthetic Instructions.

Communicate with patients by phone to inform them of last minute cancellation of admission or clinical appointmentsDeal with enquiries in an efficient, polite and courteous manner, providing a caring, compassionate, helpful and understanding service to patients, staff and the general public.

Take urgent action on complaints from PALS, being pro-active to minimise the risk of them becoming more formal and seeking advise where necessary.