Helpdesk Administrator - Paisley, United Kingdom - G S Associates - Main

G S Associates - Main

Verified Company

Paisley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Based in Paisley, GS Associates Ltd are recruiting for a Helpdesk Administrator to join our fast-paced Support Centre function. The role offered is permanent position.

Immediate Start

Your new role
You will be responsible for, but not limited to

Answering customer and internal & External phone calls, delivering excellent customer service each opportunity.
Produce weekly/monthly client reports.
Support the business to ensure that the company is fully compliant with all contracted KPI/SLA penalties at all times.
Monitor audits and prepare next steps for resolution.
Process material and uniform orders as required.
Support with time and attendance system maintenance.

What you'll need to succeed

Excellent communication (both verbal and written) and customer service skills required with a keen eye for accuracy and attention to detail.

You must be well organised and be able to work well on your own initiative as well as part of a bigger team.

The ability to work to tight deadlines in a pressurized environment and be able to manage your workload effectively.

Shifts:
Mon - Fri availability to do or in rotation with the rest of the team)

Hours: 35 per week

Salary:
£21,000 - £22,000

Job Type:
Permanent

Salary:
£21,000.00-£22,000.00 per year

Schedule: