Customer Support Representative - Glasgow, United Kingdom - CSP U.K. LTD

CSP U.K. LTD

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative.

As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction.

This is a full-time position with opportunities for growth and advancement.

Duties:

Respond to customer inquiries via various face to face channels in a timely and professional manner
Provide accurate information about products, services, and promotions
Assist customers with order placement, tracking, and returns
Upsell additional products or services to enhance the customer experience
Resolve customer complaints or issues with patience and empathy
Perform data entry tasks to update customer records and maintain accurate documentation
Analyze customer feedback to identify trends and areas for improvement
Collaborate with crossfunctional teams to address customer needs effectively

Experience:

Previous experience in a customer support or similar role preferred
Excellent communication skills, both verbal and written, in English (bilingual or multilingual skills are a plus)
Strong phone etiquette and active listening skills
Proficient in data entry and navigating computer systems
Ability to analyze information and problemsolve effectively

Job Types:
Full-time, Permanent

Pay:
From £25,098.18 per year

Benefits: