Customer Service Assistant - Exeter Airport, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Exeter Airport, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Responsible for providing excellent customer service both to direct customers & existing trade partners. The timely and accurate processing of orders and accompanying tasks as directed by the Customer Operations Manager.


Key Tasks:


  • Respond to telephone enquiries and direct them to the appropriate person (if required)
  • Manage enquiries received through our live chat facility
  • Process & manage orders received via customer portals
  • Provide consignment tracking details
  • To manage and communicate delivery exceptions
  • To check and sign off courier invoices
  • To assist in the preparation for events by compiling appropriate literature as requested

Essential Skills:


  • Proven working experience with Microsoft Office
  • Previous experience regarding telephone contact with customers
  • Previous experience within in a Customer Service environment
  • Previous experience in a admin role
  • Ability to work independently and as part of a team.
  • Possess attention to detail skills
  • Have the ability to multitask+


The role is working in a small friendly team of 4, Monday to Thursday 8.30am to 5pm and Friday 8.

30am to 4pm (office-based)
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