IT Service Desk Manager - Swindon, United Kingdom - Granite Recruitment and Consulting Limited

Granite Recruitment and Consulting Limited

Verified Company

Swindon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Service Desk Manager / Incident Manager - Swindon

Up to £65,000 package (£45-50k basic + 20% shift allowance + 10% bonus)

An exciting opportunity for a technical manager to join a growing FinTech in Swindon, leading a team of st and 2nd line technical support engineers, and leading on major incidents.

The role will form part of a larger team who deliver a first-class, seamless IT service operation support function for a range of financial clients.

The team use system monitoring and the latest tools and techniques to ensure availability of service withinSLA timeframes.

It would suit an individual with a technical background, who has moved into a more management focused role - this could be as a Service Desk Manager, Problem Manager, Incident Manager, Service Delivery Mangager or similar.

It will require someone with a good technical understanding, and although not required to be hands-on, the option will be there.

Relevant skills / experience will include:

Experience leading a support / service delivery / problem management team
A good technical understanding ideally knowledge SQL and / or Unix (although this isn't essential)
Client relationship management

The office is based in Swindon, an easy walk from both the train and bus stations.