Enforcement Agent - Maidstone, United Kingdom - Maidstone Borough Council

Maidstone Borough Council

Verified Company

Maidstone, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary
Grade 7-9 £27,149 - £37,051

Contractual hours
37

Basis
Full time

Region
South

Job category/type
Revenues and Benefits

Date posted
14/03/2024

Job reference
001952

Job description

About the Role:

An exciting opportunity has arisen in Mid Kent Enforcement Service for an experienced Enforcement Agent to join our busy team.

You will be responsible for collecting unpaid Council Tax, Parking Fines and Business Rates owed to Maidstone, Swale, Tunbridge Wells, Gravesham, Sevenoaks, Dartford & Tonbridge & Malling Councils.

You will need to be an enthusiastic and self-motivated individual with a desire to succeed and deliver excellent customer services.

As a service which deals with challenging and vulnerable customers you will need excellent communication skills with the ability to pick up sensitivities within a conversation and be able to respond in a calm, professional but assertive manner when needed. There is a requirement to converse at ease with customers and providing advice in accurate spoken English is an essential element of the role.

About You:

If you are an experienced enforcement agent, qualified to Level 2 in Taking Control of Goods and hold a current County Court Enforcement Agent Certificate, you could be just what we are looking for.

You must be a team player and demonstrate excellent communication skills.

You will need to hold a full UK driving license. A company vehicle will be provided for business use only.

About Maidstone Borough Council:

Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses.

We strive to make the borough an attractive place for all and secure a successful economy.

We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.

We will only achieve the results we are aiming for through the talents and hard work of all our people.

You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us.

We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.

At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council.

We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return.

As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance.

Our Offer:

A range of benefits including:
Highly flexible hybrid working opportunities
7am to 7pm flexi time to suit personal circumstances for most roles
Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.
Additional 3 days leave given to enable a close down of the offices between Christmas and New year.
Free parking
Range of flexible working opportunities to accommodate people's home/work life balance including compressed hours, 9day fortnight, part time.
Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
Employee Assistance Programme which provides confidential & independent information and access to counsellors
Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.
Life Assurance three times your annual salary (for members of the LGPS)
Season Ticket Loan to help with the cost of your rail/ bus journey, to & from work
Lease car salary sacrifice scheme allowing you to lease a brandnew car. The monthly fee includes insurance, servicing and road tax.
Annual flu vaccine
Cycle to work scheme
Staff benefits discounts on leisure, eating out, holidays and shopping
Excellent learning and career opportunities for committed individuals
A professional fee payment, if required for the role

Selection Process:

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

If you would like to discuss this position, please contact Hailey Roberts, Enforcement Manager on

Interview Date:
Tuesday 30 April 2024