Supervisor - London, United Kingdom - Ralph Lauren

Ralph Lauren
Ralph Lauren
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Position Overview


To demonstrate a true passion and respect for the RL customer, product and environment through acting as a brand ambassador.

Consistently supervising the team to meet the business objectives through delivering the RL Experience.

Essential Duties & Responsibilities


Essential Duties & Responsibilities

  • Build a rapport with the customer, identify their needs to Connect, Convert and Conclude the transaction through delivering the RL Experience
  • To consistently achieve personal sales and KPI objectives
  • To supervise the team to achieve their service, sales and KPI objectives
  • Lead and promote teamwork through contribution to a team sales objective
  • Exhibit pride through a positive demeanour, body language, personal presentation and dress standards in line with the RL expectations
  • Create and foster a database of customers through the company clientelling tool
  • To respect and adhere to the company Asset Protection policies at all times
  • Efficiently process till sales transactions, holds, gift card sales, special orders, exchanges, refunds, credit vouchers and alterations
  • Deliver a memorable fitting rooms experience whilst following all policies and procedures for fitting room service
  • Ensure ease of the customer shopping experience through product presentation and overall store maintenance
  • Actively participate in all merchandising activities including but not limited to: daily stock maintenance, replenishment ,product transfers, folding and floor changeovers in line RL standards
  • Communicate product and customer feedback to managers and head office
  • Deliver team meetings and trainings that inform, motivate and inspire the teams
  • Give direction and guidance to the team in the absence of a manager and or when requested to do so
Experience, Skills & Knowledge


Experience, Skills, and Knowledge

  • Minimum of 1 strategic cycle in a service industry
  • Possess strong communication and interpersonal and influencing skills
  • Be action orientated and solution driven to achieve results
  • A desire to build relationships and promote team work
  • To be ambitious to achieve management status
Ralph Lauren is an equal opportunity employer. We offer dynamic career opportunities with growth potential and a generous company discount.

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