Supervisor - London, United Kingdom - Ralph Lauren
Description
Position Overview
To demonstrate a true passion and respect for the RL customer, product and environment through acting as a brand ambassador.
Essential Duties & Responsibilities
Essential Duties & Responsibilities
- Build a rapport with the customer, identify their needs to Connect, Convert and Conclude the transaction through delivering the RL Experience
- To consistently achieve personal sales and KPI objectives
- To supervise the team to achieve their service, sales and KPI objectives
- Lead and promote teamwork through contribution to a team sales objective
- Exhibit pride through a positive demeanour, body language, personal presentation and dress standards in line with the RL expectations
- Create and foster a database of customers through the company clientelling tool
- To respect and adhere to the company Asset Protection policies at all times
- Efficiently process till sales transactions, holds, gift card sales, special orders, exchanges, refunds, credit vouchers and alterations
- Deliver a memorable fitting rooms experience whilst following all policies and procedures for fitting room service
- Ensure ease of the customer shopping experience through product presentation and overall store maintenance
- Actively participate in all merchandising activities including but not limited to: daily stock maintenance, replenishment ,product transfers, folding and floor changeovers in line RL standards
- Communicate product and customer feedback to managers and head office
- Deliver team meetings and trainings that inform, motivate and inspire the teams
- Give direction and guidance to the team in the absence of a manager and or when requested to do so
Experience, Skills, and Knowledge
- Minimum of 1 strategic cycle in a service industry
- Possess strong communication and interpersonal and influencing skills
- Be action orientated and solution driven to achieve results
- A desire to build relationships and promote team work
- To be ambitious to achieve management status
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