Veterans Case Worker - Hackney, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Hackney, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Veterans Case Worker

Contract Type:
Permanent

Part time: 18.75 hours per week

Salary:
£26,341 Plus £4,000 London Allowance (pro rata)

Working Pattern:
Monday to Friday

Location:
Timber Wharf, Hackney

Op FORTITUDE is the newly established pathway to end veteran rough sleeping in the UK.

The Op FORTITUDE Pathway Team will play a central role in achieving this by creating the links between the veterans at risk of or experiencing homelessness and the organisations that can provide them the support they need.

The difference you'll make

Preventing homelessness is critical if we are to end veteran homelessness, and for some veterans the best outcome will be keeping the home they already have but are at risk of losing.

This is a key role and on a day to day basis, you will change the lives of veterans across the country.

Your will develop relationships with the providers of services to veterans, understand the needs of the veterans referred to us, and linking the veteran with the service best able to support them to keep their home.

So, who are you?

This is an exciting opportunity to be part of a team that will make a real difference to the lives of veterans in the UK and make a significant and meaningful difference.

If you have a passion for the mission, the ability to create excellent working relationships, and an understanding of the causes and solutions to homelessness, then you could be ideal for this role.

While desirable, being a member of the Armed Forces Community is not essential.

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Role Profile

To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleepting, which is Government funded referral service that supports veterans who may be rough sleeping or are at risk of homelessness.

Work collaboratively as part of a committed team to deliver an outstanding service by delivering a support service/referral management service to single veterans at risk of or experiencing homeless to access suitable accommodation.

To put customers first and empower them to achieve their goals and aspirations.

Undertake a range of tasks that contribute to the safe and effective service delivery to customers.

Role requires you to:

Deliver a support service/referral management service:

Conducting initial assessment of allocated referrals, and current housing status.
Confirming veteran status.
Identifying root cause of insecurity of current home.
Identifying best solutions to address root cause.
Developing a detailed understanding of support available, both veteran and nonveteran specific. This may include Local Authorities, Op COURAGE for mental health support, grant giving bodies for financial support, local Third Sector Floating Support services to provide ongoing tenancy sustainment support, employment support, and signposting to other relevant agencies to meet their needs.
Making referrals to the most appropriate organisation from our list of approved providers, to assist the referred veteran to address the underlying cause of homelessness.
Ensuring 100% compliance with the recording of all referral and case management activity.
Contributing to and maintaining partnerships across the Op FORTITUDE Pathway.
Carrying out daytoday administration and operational duties.
Assisting in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements.
Using IT systems appropriately, including adding updates to the referral portal.

Support customers:

You will use psychologically and trauma informed approaches to engage and support veterans to make positive choices.

Using an active casework model, you will assess:

The immediate safety of the veteran, their current housing situation as well as the areas, levels, and complexity of their need.
Their informal support networks in their current area (family etc.), where they currently have a 'local connection' and whether they are currently on an LA housing list, and likely levels of priority.

From an assessment of need, and led by the veteran's own choice, you would be responsible for a range of supportive interventions which may include: