Customer Service Advisor - Liverpool, United Kingdom - Royal London Group

Royal London Group

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Advisor (Police Mutual)

Contract Type:
Perm

Location:
Liverpool

Working style:
Hybrid 50% home/office based

Closing date: 13th July 2023

We currently have an exciting opportunity for a Customer Service Consultant to join our General Insurance team working Monday to Friday, 9am - 5pm, delivering excellent customer service to our Police Mutual members and Forces Mutual customers.

In October 2020 Police Mutual were acquired by Royal London Group and we have been through several changes on this exciting journey ensuring that we integrate into the wider RLG business but still maintain Police Mutual and Forces Mutual as independent businesses ensuring we continue to support Police and Military families.

About the role

Be the first point of contact for our members, taking inbound calls and making outbound calls where necessary
Look for new business opportunities while supporting customers to ensure they are on the best insurance policies
Make clear, fair communications having the customer at the heart of every decision made
Ensure relevant regulations are followed e.g. data protection, Treating Customers Fairly principles

About you

Previous experience of working within a telephone-based role, ideally within General Insurance or Financial Services
Excellent communication skills and attention to detail
Confident making outbound calls to members who have enquired about new policies and supporting them with all options available to them
Experience working in call-based team using multiple techniques to cross sell products that may be suitable for members

About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London.

Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.