Service Delivery Supervisor - Derby, United Kingdom - Network Plus

Network Plus

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Delivery Supervisor

Our Company

Since its formation in 2000, Network Plus Group has gone from strength to strength following successful contract awards and acquisitions.

The Group comprises Network Plus Services, Go Traffic Management, Capital Traffic Management, EOS and Network Plus Multi Utility.

Network Plus is now one of the UK's leading utility and infrastructure providers, with offices and depots stretching from Carlisle to the South coast.

We deliver services to clients and the public 24/7/365.

Core services include repair, maintenance, construction and installation of utility and infrastructure assets. We provide traffic management through our sister businesses; Go Traffic Management and Capital Traffic Management. Vegetation management and tree cutting activities are provided through EOS Contracting.

We pride ourselves on hiring and retaining fantastic people. We aim to be inclusive and respectful in the way we develop our people.

Our Role

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the North West.

The Service Delivery Supervisor will provide supervision to those teams under their jurisdiction, from work stack handover through to project completion in an effective and efficient manner.

Success will be measured against our 3 imperatives; HSEQ performance, programme adherence and outstanding customer satisfaction.

Key Responsibilities

We are looking for someone to:

Supervise the delivery teams during the works, including site set up, enabling of the works, Gas operations, backfill and reinstatement and site completion
Attend all sites in order to disseminate the Construction Phase Plan information, including all RAMS, with regards setting up of the site and to brief the Team leader on their responsibilities to ensure that the works carried out on the Network comply with the relevant statutory requirements (CDM, IGEM) and Cadent standards and Procedures
Supervise, the opening and closing of street works permits in accordance with NRSWA including the management of agreed Traffic Management and Permit Conditions and the timely capture of reinstatement completion information
Ensure that all the client and operational requirements are met in a professional and efficient manner
Work collaboratively with the Customer Liaison Officer to engage with customers and identify any specific needs (PSR, language line etc) to minimise disruption
Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
Ensure that safety issues are reported in line with Company procedures

Experience and Qualifications

SHEA (Gas)
NRSWA 1991 (Supervisor)]
SCO 1,2 & 5 (preferred)
IOSH or SMSTS (preferred)
NCO Gas Level 2 / Gas manager's appreciation

Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer
.

We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Job Types:
Full-time, Permanent

Benefits: