Head of Quality Management - Abu Dhabi, United Kingdom - Grosvenor Consulting Ltd

Grosvenor Consulting Ltd

Verified Company

Abu Dhabi, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Grosvenor Consulting are currently searching for a Head of Quality for a leading Ed Tech business based in Abu Dhabi, UAE.

This is a fantastic opportunity to join a very successful organisation as it continues to expand in the GCC and further afield.

The Head of Quality is responsible for developing quality standards for products and markets in collaboration with the Senior Leadership Team.

The role will also be responsible to lead strategies that close the gap on defined quality metrics (i.e. inefficiencies,operational errors and product/content defects).

Process and Standardization

Implements organizational quality measures in line with international best practices.
Implement standards such as ISO, EFQM, Six Sigma and other models and strategies to establish consistent, efficient, quality driven modes of operation
Lead the formal accreditation process for targeted quality certificates and oversees ongoing adherence to accreditation standards
Ensure quality management systems drive compliance to all applicable regulations in a manner that is scalable and appropriate for the organization and product portfolio
Establish and promote quality standards through Standard Operating Procedures (SOP) and policies in collaboration with program and division leaders

Business Improvement

Identify and target business improvement opportunities across all departments to enable greater efficiency, quality output and effectiveness to achieve our goals.
Monitor, analyze, report and effectively use data to steer operational efficiency, increase customer satisfaction and reduce risk
Act as an independent review and evaluation leader to ensure that quality issues and concerns within the organization are appropriately evaluated, investigated and resolved
Facilitate cross-functional analysis of key operational functions across all divisions to identify opportunities to better align the approach to quality and efficiency

Experience & Skills - Head of Quality

MBA a strong advantage
Bachelor degree in relevant field (quality, data, systems) required
Six Sigma Black Belt certification a strong advantage
Lean Certification a strong advantage
ISO Certification a strong advantage
10 years relevant experience performing quality related operations
5 years relevant experience leading implementation and management of quality models, tools, and systems
5 years experience leading both formal and informal teams
Previous experience working in education, publishing, and/or technology industries a strong advantage

Technical Skills Required

Deep knowledge of quality management models and tools
Deep knowledge of statistical analysis software and tools
Previous experience using MS Dynamics or equivalent ERP
Working knowledge of digital publishing methodologies an advantage
Ability to comprehend technical information related to analytical methods, processes and regulatory requirements and policies