Income Support Officer - Newcastle Upon Tyne, United Kingdom - Reed Accountancy

Reed Accountancy

Verified Company

Newcastle Upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reed Accountancy & Finance are delighted to be working with a well established client in Newcastle city centre who are looking for an experienced Income Support Officer to join their Accounts Receivable team on a permanentbasis.

This is an office-basedrole with the option of some remote working.

Working in a busy finance team, your main duties will include:

Collection of overdue payments
Supporting collection by working closely with customers via appropriate communication channels (including virtual meetings)
Proactive reduction of the total debt amount.
Provide customers with guidance on how to access third party financial support.
Monthly reporting and management of levels of arrears
Ensure all systems are updated.
Instruct and followup legal proceedings where other interventions fail

You will have:

Experience in supporting individuals through affordability struggles and maximising their income.
Knowledge of external third party services that can further support with personal financial management
Excellent Customer Service skills
Intermediate knowledge of Microsoft Office including Word, Excel, Outlook
Able to demonstrate high level of accuracy and attention to detail.
Prior experience in income or benefit services for a Housing Association or Registered Provider
At least 1 year's previous Credit Control/Accounts Receivable experience
Basic understanding of the legal system relevant to credit control i.e. small claims