Welcome Host - London, United Kingdom - Portico

Portico

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why PORTICO? Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging Our family is made up of all kinds of people.

We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.

We are one vibrant community and love to get together and celebrate our success.

Our people are customer service superheroes With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.

At Portico hard work and commitment are never overlooked.

We provide every team member with the very best coaching, encouragement, support and training to flourish and reach their full potential.

Our recognition programmes focus on an impromptu 'thank you' scheme, the Annual Portico People Awards and long service awards.

Reception Welcome HostWe are looking for a Reception Welcome Host to join our team in a leading global social media brand that provides an unique and exciting working environment.

Not only are the buildings colourful, well designed and full of ample treats - but the people also portray this culture within a can do attitude and positive working ethos.

Main Duties and Responsibilities:

Provide a warm, courteous and prompt welcome on arrival for all visitors for meetings, training. Be reliable, flexible, honest and a strong advocate for Portico
At all times ensure you provide a consistent service
Ensure that you are Security conscious
Take ownership of the reception service, including events related responsibilities
Greet and process guests and vendors entering the organisation and notify hosts of arrival
Actively and positively engage with colleagues, clients and other stakeholders to ensure a seamless service experience
Ensure that all visitors and personnel are dealt with efficiently so that an exceptional high standard of service is provided at all times, personally taking responsibility for their requests to ensure that they are completed, exceeding their expectations where possible
Provide general administrative and clerical support
Manage high volume lobby whilst simultaneously keeping reception organized
Trouble shoot client and visitor problems using research and problem solving skills
Support your colleagues and assist in the coaching of New Starters to pass their probation period
Interact with all levels of Management, personnel and customersPeople/ Interpersonal Skills & Experience:
Outgoing, warm, confident, enthusiastic with a passion for customer services
Maintaining a professional appearance and willing to go above and beyond for our clients
Able to communicate clearly and confidently face to face or over the telephone
Able to engage with other people to build empathy and rapport
Immaculate personal presentation & appearance
An excellent customer focused manner at all times
Ability to be proactive
A keen eye for detail
To respond to all queries and requests in an appropriate and timely manner
Flexible and adaptable to respond to differing client needs
Enthusiastic and motivated to deliver great service
A willingness to travel as and when required to regional/head offices to participate in training and coaching
Ability to build strong working relationships with colleagues and clients