Customer Support Associate Dutch Speaking - Brighton, United Kingdom - Clearline Recruitmentment Ltd

Clearline Recruitmentment Ltd
Clearline Recruitmentment Ltd
Verified Company
Brighton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Customer Support Associate (Dutch Speaking)

Location:
Brighton

Hours:
Mon - Fri, 40 hrs between 8am and 6pm

Salary:
£24,000-£28,000 per annum, dependent upon experience

Responsibilities

  • Respond to all customers in a timely, efficient, polite and professional manner
  • Adhere to the Customer Support Team's SLAs and KPIs
  • You will ensure customer satisfaction by making our customers feel like they're dealing with a person not an insurer
  • Have a thorough understanding of our products and use this to help answer our customers' queries
  • Accurately log all information on customer policies and our inhouse systems
  • Assist in processing renewals, midterm adjustments and cancellations on existing insurance policies
  • Identify ways to improve our customer journey, using your initiative to suggest effective solutions
  • Undertake other administrative tasks as may be deemed necessary from time to time and provide cover for other members of staff

Requirements:


  • Have a minimum of three years of experience working within a highperforming customer support environment
  • Fluent in English and Dutch
  • Excellent verbal and written communication skills
  • Experience with Zendesk
  • Experience with customerfacing Knowledge Bases is an advantage
  • You are able to multitask, set priorities and manage time effectively
  • Team player with the motivation to go above and beyond for our customers
  • Have experience working within a regulated environment
  • The ability to adapt to a given situation without compromising standards
  • You are able to work a 40hour shift pattern between the hours of 8 am 6 pm Monday
  • Friday

Benefits

  • 30 days of holiday annually in addition to bank holidays
  • Private healthcare scheme for you and your family
  • Life Insurance
  • 13 weeks full pay parental leave regardless of your gender
  • Flexible working hours
  • Annual training allowance and regular learning opportunities
  • Monthly flexible wellbeing allowance to help you stay healthy and productive
For more information please contact Jamie Watson at Clearline Recruitment.
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