Customer Service Consultant Remotely Based - Gloucester, United Kingdom - TSB Perm

TSB Perm

Verified Company

Gloucester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Role:
Customer Service Consultant

Function:
Financial Support Services, Customer Operations

Location:
Remotely based with some travel to Barnwood, Gloucester

Start Date:
February & March intakes

Salary:
£22,890 (£21,000 base plus cash allowance of £1,890) and excellent benefits

We're looking for people who are as passionate as we are about providing a brilliant experience to customers. At TSB we're here to make banking better for everybody by helping people be confident in managing their money - we call this Money Confidence.

As a
Customer Service Consultant within our Financial Support telephone-based team you'll spend your time helping people when they are experiencing money worries.

You'll be there to find out exactly what our customers need by listening,building relationships and a detailed picture of each unique situation.

Helping our customers and our business at the most critical of times.

As part of TSB's new way of working there is an option to work either remotely or hybrid depending on your circumstances, but you must be able to
travel to our office in Barnwood, Gloucester on an adhoc basis but as a minimum once per month, In addition your induction training will be delivered remotely.

There will be a requirement to attend the office in Barnwood for your first couple of days to collect IT kit and have some face to face introductions before continuing your training virtually.

We'll pay you £21,000 from day one, and an excellent benefits package which includes:

Annual award (5% on target) based on company performance.
Extra 9% of your salary (£1,890) to spend on flexible benefits (dental plan, cycle 2 work, buying extra holidays, etc.) or to take as cash in your pay

Fantastic company pension

TSB contributing up to 13%.
25 days holidays (plus bank holidays)
Private Healthcare.

What we need today
Financial services experience isn't essential, but thanks to your excellent communication skills, and a proven talent for customer service, you'll have no problem learning quickly and meeting our customer's needs

At TSB we:
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Feel what customers feel -By feeling what the customers feel you'll be able to consistently engage with them in the most productive way when they need us.
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Look for better -Customers want to speak to friendly, helpful people when they call their bank. You'll be able to find out exactly what our customer's needs are by listening to them and building good relationships, always looking to bebetter for each customer.
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Say it straight -You'll be there to give customers clear information and advice. There are no scripts, no jargon and no unachievable targets. You'll answer calls, build a rapport and help make sure that every TSB customer gets the mostout of what the bank has to offer.
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Do what matters -Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customersin different ways.

Shifts are on a rotational basis between the hours of 8am - 8pm Monday to Friday and 8am - 5pm on a Saturday, including bank holidays.

Full time working hours are 35 hour per week.

If working remotely is new to you, don't worry, we'll give you the support and equipment you need to get set up, including a company laptop.

In return we ask that you have a suitable environment to work that allows you to focus on our customers without distraction.

We'll make sure you have all the support and training you need to deliver a great customer experience and over time you'll improve your skills to become an expert in a specific area.