Senior IT Support Analyst - Coventry, United Kingdom - Akkodis

Akkodis
Akkodis
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

ONLY UK APPLICANTS WHO ARE WITHIN 30 MILES OF COVENTRY WILL BE CONSIDERED

  • AS400
  • BPCS
  • Microsoft office
- windows 10
- deploying machines/building
- trackers
- networking - changing parts
- support UPS, move large UPS's
- strong 1st line support skills
- e.gs - create remote desktop session, teams keep crashing - log files, reinstall etc
- changing network speeds


Main Responsibilities:
Providing 1st line technical support and problem analysis/rectification.
Providing support for Office IT equipment and software by problem solving and user training enabling productive/efficient practices.
Upgrade and update hardware/software to meet user requirements to increase productivity and maintain stability.
Ensure communication stability/performance of the LAN/WAN by monitoring and solving issues.
Follow established procedures of backup routines and system monitoring to ensure Data Integrity, Security and accuracy.

Ensure documentation and procedures are maintained and improved upon to enable smooth operations, sustain a knowledge base, self-reliance, and an accruable history database.

Plan and perform appropriate preventative maintenance by ensuring regular contractual maintenance on all essential equipment to ensure minimum downtime.
Ensuring maximum availability of all computer systems throughout the site, including hardware, networks, IT security and telecommunications.
Provide support for mobile peripheral devices.
Ensure smooth operation/support of the IT operations by monitoring and resolving data flow issues on a shift-by-shift basis.
Sustain stock of IT consumables as required to maintain daily operations of all IT equipment.
Maintain telephone and mail system.

IT System Support Environment
MCITP /MCTS SQL 2016 (or above) and MCSE/MCP Windows 2016 (or above) certifications preferred
Hardware - HP Servers, Cisco, Dell/Lenovo Workstations & Laptops.

Software:
Windows Server 2016 / 2019
Windows 10 Workstations & MS Office 365
Microsoft SQL 2016 / 2019
Avamar cloud backup
Comms - Cisco networking experience, TCP/IP protocol, VPN (Pulse/DUO), DHCP, DNS & Routing
Cabling - structured cabling system, category 5 Ethernet & fibre

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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