Receptionist / Administrator - Sutton, United Kingdom - The Royal Marsden NHS Foundation Trust

The Royal Marsden NHS Foundation Trust

Verified Company

Sutton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Outpatients are seeking an enthusiastic receptionist/administration officer to help maintain the efficient administration in their departments at our Sutton Site.

This post is vital to the smooth running of the main outpatient clinics. You will work in a busy environment, providing a reception service for patients and relatives. The role also includes preparing medical records for the consultant's clinics. As a member of a multi-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable. The post is for 37.5 Hours a week Monday - Friday, for further information please contact Tracey Lover on

To undertake in a range of clerical, administration and reception duties within the Outpatient department in a sensitive and polite manner whilst providing a comprehensive & efficient clerical service to patients and clinical staff within the trust.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre.

Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer.

We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

To provide a reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times.
To answer all telephone calls from patients and professional staff in a helpful and friendly manner and to ensure all calls not pertaining to the outpatients department are dealt with politely and efficiently and rerouted where appropriate.
To maintain a helpful and efficient approach whilst assisting patients to book their outpatients appointments as per Outpatients Booking Policy.
Liaising with clinical staff when clinics are fully booked in order to provide an overbooking service to all patients in all clinics.
To tick all patients in on arrival for clinics, checking all their personal details are correct.
Provide clerical support within clinic
To cover the radiotherapy desk and record patient arrival time, liaise with radiographers and nurses to ensure optimum efficiency within the department